Dealing with Negative Online Reviews
What should you do if your business gets a negative review online? First, stop! Don't respond. Don't counterattack. No matter how unfair or unjust the review might be, no matter how anxious you feel about it, or how eager to tell your side of the story, the very first thing you need to do is stop. Stop and think about your response Take a breath and talk to a trusted person who cares about your business (a marketing person, a coach, a mentor, somebody along those lines). Don'